At Savera, we understand that travel plans may change unexpectedly. To ensure fairness to both our guests and our operations, the following cancellation, refund, and rescheduling terms shall apply to all reservations.
1. Cancellation & Refunds
Days are counted from your check-in date. Refund eligibility depends on when you cancel:
- 30+ days before check-in — 100% refund of the booking amount.
- 20–30 days before check-in — 75% refund of the booking amount.
- 15–19 days before check-in — 50% refund of the booking amount.
- Under 15 days — No refund.
Please note:
- The advance payment made towards confirming the reservation is generally non-refundable, as the villa inventory is blocked exclusively for the guest. However, Savera may, at its sole discretion, approve refunds or issue Stay Credit Vouchers in exceptional circumstances in accordance with this policy.
Refund Processing:
- Any eligible refund will be initiated within 12 working days from the date of cancellation approval. Refund timelines may vary depending on the payment method and banking partner.
2. Rescheduling
Guests may request a change of travel dates subject to the following conditions:
- A reservation may be rescheduled once, provided the request is received at least 15 days prior to the original check-in date.
- A rescheduling fee of 20% of the booking value shall be applicable.
- All rescheduling requests are subject to villa availability and confirmation by Savera.
- Any increase in tariff for the revised dates shall be borne by the guest.
- If the revised dates carry a lower tariff, the difference shall not be refundable.
- Once a reservation has been rescheduled, it shall no longer be eligible for cancellation, refund, or any further rescheduling.
Rescheduling shall not be permitted under the following circumstances:
- Peak season, blackout dates, long weekends, festive periods, or special event bookings
- Requests made less than 15 days prior to check-in
- Reservations that have already been rescheduled once
3. Stay Credit Vouchers
In circumstances where a refund is not applicable, Savera may, at its sole discretion, issue a Stay Credit Voucher, subject to the following terms:
- The Stay Credit Voucher shall be valid for 12 months from the date of issue.
- The Stay Credit Voucher may be redeemed only against bookings made directly with Savera and shall be subject to availability.
- The Stay Credit Voucher may be used only for the original property where the booking was made, subject to availability.
- The Stay Credit Voucher is non-transferable, non-refundable, and cannot be exchanged for cash, either in full or in part.
- Any difference in tariff at the time of redemption shall be payable by the guest.
4. Exceptional Circumstances
Savera understands that unforeseen situations may arise. Requests involving exceptional circumstances may be reviewed on a case-by-case basis. Any relaxation or modification to the above policy, including the issuance of Stay Credit Vouchers, shall be solely at the discretion of the management.
5. Final Discretion
Savera reserves the right to amend, interpret, or apply this policy in the best interests of both guests and operations. The management's decision in all such matters shall be final and binding.
